Spring 2013 Conference Poster Presentations

Amanda B. Albert, Reference and Instruction Intern, Syracuse University/Circulation Clerk, Fayetteville Free Library

Compassion and Positivity as Service Desk Best Practices

Lisa Doyle, Circulation Services Supervisor, Noreen Reale Falcone Library, Le Moyne College

Assisted Browsing using LibGuides and QR Codes

Kathryn Frederick, Systems Librarian, Lucy Scribner Library, Skidmore College

Responsive Web Design

Sarah Hebert, Head of Reference Services, NHTI, Concord’s Community College

Little Free Library Movement: An Opportunity for Staff and Faculty Outreach

Thomas Keays, Electronic Systems and Resources Librarian, Noreen Reale Falcone Library, Le Moyne College

Redesigning User Experience on the Le Moyne Library Website: User Experience on a Shoestring

Kelley Lasher, Electronic and Continuing Resources Librarian, Syracuse University Library

Staying On Track: Using Orange Tracker to Improve Users’ Experience with Electronic Resources

Jean McLaughlin, Honors College/Reference Assessment Librarian, University Library, University at Albany

The Evolving Language of User Experience

Dr. Ray L. Morrison, Coordinator of Access Services, Penfield Library, SUNY Oswego

Providing outstanding customer service at Penfield Library